Frequently Asked Questions

Two ways: the WhiBlu app (fastest), or by phone on +61 489 940 527Opens at launch. Both run 24/7.

Yes — pre-booking is ideal for airport transfers and event nights. Set the date and time in the app, or call us and we'll lock it in.

You can make a pre-booking at least 24 hours before your requested pickup time. You can cancel your pre-booking up to 12 hours before the scheduled pickup time.

No. Plenty of our riders book by phone only. The app adds upfront fares on screen and live driver tracking, but the phone line gives you the same service.

NSW fares combine a base charge, a per-kilometre rate and time-based charges, and rates vary by time of day. WhiBlu simplifies this with a single upfront fare, shown in the app before you confirm.

Yes. Once you accept the upfront fare in the app, that price is locked for the trip.

In the app, by credit or debit card, or with cash.

Our 6-seaters seat up to six passengers plus luggage. Larger group? We'll coordinate multiple vehicles — details on the 6-seater page.

Yes — Ballina Byron Gateway is our main airport, and we arrange Gold Coast and Brisbane transfers too. We do not track flights, so allow time to clear the terminal when you pick a pickup time. See airport transfers.

Not at launch — our current platform vehicles are standard 4- and 6-seaters. If you need accessible transport, we're happy to point you toward local providers when you call.

Lismore, Goonellabah, Ballina, Casino, Alstonville, Wollongbar, Kyogle, Nimbin, Lennox Head, Bangalow, Coraki and surrounding Northern Rivers communities — full list on our service areas page.

Yes. Every driver holds an unrestricted licence, passes a police check and carries appropriate insurance, and vehicles display WhiBlu Point to Point Transport signage. The platform operates under NSW Point to Point Transport authorisation.